Billing Audit FAQ's

Billing Audit FAQ's

Frequently Asked Questions - Billing Audit

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Q: Who can use Tariffcom's tariff auditing service?

A: Networks, distributors, dealers, and any business looking for an independent audit of their telecoms spend.

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Q: Is there a contract term for using the Billing Audit Service?

A: No. Simply send in your data for audit on an ad hoc basis.

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Q: How do we pay for our Tariffcom audits ?

A: All new customers are requested to pay for their audits before we return the results via email.  Once a regular business relationship is established, we are happy to discuss monthly invoicing as an option.

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Q: Can Tariffcom audit paper bills?

A: Yes, provided they are unmarked originals.

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Q: I work with a client who would like an Non Disclosure Agreement signed before submitting bills for audit.  Will Tariffcom do this?

A: Absolutely. We are happy to sign any NDA's and treat all client data as highly confidential. We will return all paper billing data to you after auditing and do not store any electronic billing data either.

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Q: Which networks and tariffs can I have included in my audits ?

A: If your company are paying Tariffcom directly for the audit, you can include or exclude as many tariffs and networks as you wish.  We can also include any bespoke tariffs which you offer as long as full tariff details are provided.

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Q: Do you return original paper bills after analysis?

A: Yes. All original paper bills are returned by Royal Mail 1st Class Recorded Delivery once we have completed our analysis report.

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Q: The customer has given me log-in details for their online billing platform and I am not sure which files you need to run a report.  Can I provide you with the log-in details ?

A: Yes, we can use the log-in details to download exactly what we need, and then the customer can change their security details to maintain the privacy of their account. We do not save any usernames or passwords for any online billing platforms.

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Q: What information is required to complete a mobile tariff audit ?

A: Any mobile billing should include a minimum of 1 month’s full call itemisation, as well as a list of current rentals if possible.  The itemisation must include handset number, date, time, dialled number, duration and cost columns as a minimum.

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Q: How long does an audit take to complete ?

A: Where electronic billing, or online billing log-in details are provided, the turnaround time is 2 working days.  For paper billing, the turnaround time is 5 working days.

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Q: My company is not involved in the telecoms industry, can we still submit our billing for analysis ?

A: Yes, of course.  We will provide an independent audit based on the most appropriate networks and tariffs available in the marketplace.

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Q: Why don’t you accept scanned copies of mobile paper billing ?

A: We use sophisticated Character Recognition software to convert customer call itemisation to Excel spreadsheet format, before it can be processed through our rerating system.  Original paper bills can be converted reasonably accurately, but scanned bills are less sharp which means Excel cannot accurately read the information.  

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Q: I submitted a scanned copy of a landline bill last week and it was accepted with no problems.  This week, I have submitted a different scanned copy of another customer’s landline bill and it was rejected.  What’s the difference ?

A: Landline audits are processed differently to mobile audits and it is not always necessary to provide fully itemised bills.  If a landline bill has summary information which breaks down usage by call type, cost and duration, that is often sufficient for an audit, even if the data is a scanned copy.  If no summary exists, then we only have call itemisation to work from (which could stretch to hundreds of pages), and just like with mobile billing, the CR software will not recognise less sharp copies well enough to provide you with an accurate report.

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